The core principles guiding our responsible gambling programme for every player in Malaysia
c1000 provides a complete suite of self-control tools accessible directly from your account settings — no need to contact anyone. Set your limits, schedule your breaks, and make your own decisions about how you play.
System c1000 continuously monitors gameplay patterns. When we detect early signs of problem gambling, our team will proactively reach out to offer support — because we care about your wellbeing, not just short-term revenue.
Platform c1000 is open to individuals aged 18 and above only. Our identity verification (KYC) process ensures that no underage players can access our services, protecting Malaysia's younger generation from the risks of early gambling exposure.
All payout percentages (RTP) and house edge rates for every game at c1000 are displayed openly within the game interface. We believe that players who understand the actual odds will make smarter and more responsible betting decisions.
c1000 provides educational materials, self-assessment tests and practical guides to help players understand the risks of gambling and recognise when they may need help — before things get out of hand.
Support team c1000 with Malay-speaking staff are available to assist you with limit control requests, self-exclusion, or simply to talk through your concerns — without any judgement, 24 hours a day, 7 days a week.
Responsible Gambling refers to the approach of playing online casino games — including slots, Live Casino, blackjack and table games — in a controlled, mindful manner that causes no harm to yourself or those around you. At c1000, we believe that online gambling can be an enjoyable and entertaining pastime — much like watching an EPL match or a Malaysia Super League game on the weekend, or spending leisure time on e-sports video games — as long as it is done within healthy and controlled limits.
Problems arise when gambling stops being entertainment and starts becoming an obsession or a way to escape life's pressures. When someone begins gambling to generate regular income, to cover debts, or to forget family problems or work stress — those are serious signs that the line between entertainment and addiction may already have been crossed. c1000 takes these signs very seriously, and we want every one of our players to have access to the information, tools, and support they need to stay on the safe side of that line.
Program Responsible Gaming c1000 goes beyond mere legal compliance or standard industry operating procedures — it is a reflection of our core values as a platform that genuinely cares about the well-being of its players. We do not want players to spend more than they can afford. We do not want our games to be the cause of financial or family problems for anyone. And we want every player who leaves our platform — whether after winning RM5,000 or losing RM50 — to feel that they made a controlled and responsible decision.
Problem gambling can develop gradually without you noticing. Not everyone with a gambling problem fits the stereotype commonly portrayed in the media. Many lead lives that appear perfectly normal on the outside while quietly struggling with problem gambling. It is important to recognise the early warning signs so that you or someone you care about can seek help before the situation becomes too difficult to manage.
Some warning signs to be aware of include: feeling the need to gamble with increasingly larger amounts of money to get the same level of excitement; feeling restless or irritable when attempting to cut down or stop gambling; repeatedly failing to control, reduce, or quit gambling; thinking about gambling constantly — planning your next session or figuring out how to get money to gamble; gambling as a way to escape life's problems or feelings of sadness, guilt, anxiety, or helplessness; lying to family members or those close to you about your gambling patterns and amounts; experiencing serious financial difficulties as a result of gambling, including borrowing money or selling valuables to fund gambling; and losing important relationships, job opportunities, or educational prospects because of gambling.
If you recognise yourself or someone you care about in the description above, please do not wait. Contact the support team c1000 via live chat or email at [email protected] — we can help you activate the control tools you need and connect you with appropriate professional support resources.
One very important thing every player should understand c1000 — and this is no mere slogan — is gambling is not a reliable way to generate income or resolve financial problems. All casino games — including the most popular slots and even those with the highest blackjack RTP — carry a house edge, meaning the platform will always hold a statistical advantage over players in the long run. This is an unavoidable mathematical reality.
Playing with money you cannot afford to lose — rent money, your children's food allowance, emergency savings, or borrowed funds — is an extremely risky practice that can have serious consequences for your finances and your family's well-being. Set your entertainment budget in advance, decide on the maximum amount you are willing and able to "lose" without affecting your daily life, and stick strictly to that limit. At c1000, our deposit limit tool is there to help you do this automatically and consistently.
Responsible gambling is not just about avoiding problems — it is also about building healthy play habits from the start so you can enjoy entertainment that c1000 offer over the long term without negative consequences. Here are some positive steps we encourage every player c1000 to practise: always play with money already set aside as entertainment budget; set a playing time limit and stick to it just as you would a television schedule; take a break of at least 15 minutes every hour while playing; never chase losses by placing larger bets; treat gambling purely as entertainment and not as a job or investment; and ensure gambling does not encroach on family time, work responsibilities, or other important social activities in your life.
Our programme's implementation standards compared against industry benchmarks:
*Based on current operational data and player feedback.
All conversations about responsible gambling are handled in complete confidence and without any judgement.
Gambling is for entertainment only. Winnings are a pleasant bonus, not a guarantee or a source of income. Only play with money you can fully afford to lose without it affecting your life.
Answer these brief questions to assess whether your gambling patterns remain within healthy limits
Select the answer that best describes your experience over the past 30 days. This test is for self-assessment purposes only and is not a substitute for professional advice.
Six self-control tools you can activate yourself directly from your c1000 account settings — free of charge and with no conditions attached
Set the maximum amount you can deposit into your account c1000 per day, week or month. Once the limit is reached, no further deposits will be accepted until the current limit period ends. Limits can be reduced immediately, but increases require a 7-day waiting period before taking effect.
Activate in Account SettingsSet a maximum net loss amount you're comfortable with per day, week or month. Once your loss limit is reached, the platform will prevent you from placing further bets until the current limit period resets.
Activate in Account SettingsLimit the amount of time you can spend playing on the platform each day c1000. Once your daily time limit is reached, you will be automatically logged out and cannot log back in until the following day. A reminder will be sent 15 minutes before the limit is reached.
Activate in Account SettingsReceive periodic pop-up reminders showing how long you have been playing in the current session. These can be set to appear every 30, 60, or 90 minutes, helping you stay aware of the time you spend playing.
Activate in Account SettingsTake a temporary break from the platform c1000 for 24 hours, 48 hours, 7 days or 30 days. During the cooling-off period, you will not be able to log in or place any bets. Cooling-off requests take effect immediately and cannot be cancelled early.
Active ImmediatelyFully exclude yourself from the platform c1000 for 6 months, 1 year, 2 years, or permanently. During the exclusion period, your account will be fully closed, all account limits activated, and you will receive no marketing communications from us whatsoever. Processed within 24 hours.
Processed Within 24 HoursAll self-control tools listed above are directly accessible from Account Settings → Responsible Gaming once you have logged in to the platform c1000. If you encounter any difficulty or need assistance activating any of the tools, contact our support team via 24/7 live chat and they will help you right away.
Spot the early warning signs of problem gambling before they escalate
You frequently face financial difficulties caused by gambling — having to borrow money, defer bills, or sell valuables in order to fund your gambling.
Gambling is beginning to affect your relationships with your partner, children, parents or friends. You may be lying about how much time and money you've spent on gambling.
You find yourself thinking about gambling while at work, arriving late or taking more frequent leave to gamble. Your productivity and focus at the workplace are starting to suffer.
You feel anxious, irritable, or stressed when you are unable to gamble. Gambling has become your primary way of managing negative emotions such as stress, sadness, or boredom.
You are unable to stop playing after a loss because you feel compelled to keep going until you "break even" or win back what you lost. This pattern often leads to even greater losses.
You hide your gambling activity from people close to you, lie about how much you wager, or feel ashamed and guilty about your gambling habits.
Simple steps to activate self-exclusion if you need an extended break from the platform
Log in to your account c1000 using your username and password. OTP verification via your phone number may be required.
Click the profile icon in the top-right corner and select "Account Settings", then navigate to the "Responsible Gaming" tab.
Choose whether you'd like to set a deposit/loss/time limit, activate a cooling-off period, or apply for a full self-exclusion. Select the duration that suits you.
Confirm your request via SMS OTP. Limits and cooling-off periods take effect immediately. Full self-exclusion is processed within 24 hours by our team.
Unable to access account settings? Contact our support team c1000 via live chat or email at [email protected] and we will assist you in activating self-exclusion manually as quickly as possible.
Answers to the most frequently asked questions about c1000's responsible gaming program
Treat the money you use to play at c1000 the same way you would budget for a movie ticket, a restaurant dinner, or a streaming subscription — it is entertainment spending you can comfortably part with without affecting your daily life. Only deposit this amount, and activate our deposit limit to ensure you stay within that budget.
Time is a more valuable resource than money. Set your daily playing time limit at c1000 and activate periodic time reminders. Ensure that gambling does not eat into time that should be spent with family, on leisure, or on other meaningful activities in your life.
Never play at c1000 when you are feeling stressed, sad, angry, or under the influence of alcohol. An unstable emotional state leads to poor betting decisions and increases the risk of unhealthy playing patterns. Only play when you are in a calm and positive state of mind.
This page is part of the commitment c1000 towards the wellbeing of all our players in Malaysia. Information you provide when using our self-control tools is protected in accordance with Privacy Policy ours and will not be shared with any third party. To read the full terms of platform use, including the responsible gambling policy, please refer to Terms & Conditions us. Play at c1000 is for entertainment purposes only. 18 years and above only. Contact us at [email protected] for any responsible gambling assistance.
c1000 is an online casino platform that genuinely cares about you — not just your winnings. With over 50 top games, bonuses of up to RM500, and a full suite of self-control tools, play with us knowing you're always in control.
18+ age limit • Free self-control tools • 24/7 support in Bahasa Malaysia • Play responsibly