C1000 Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

Welcome to c1000, Malaysia's leading online casino platform. By accessing, registering for, or using any part of the c1000.my website or its related services, you are deemed to have read, understood, and agreed to be bound by all Terms & Conditions set out in this document.

Terms & Conditions c1000 this constitutes a legally binding agreement between you (as a player or user) and c1000 (as the platform operator). If you do not agree with any part of these Terms & Conditions, please discontinue use of our platform immediately and do not proceed with registration.

These Terms & Conditions should be read together with the Privacy Policy and the Responsible Gaming ours, which also form part of the overall agreement between you and c1000. In the event of any conflict between these documents, these Terms & Conditions shall prevail.

To register for and use the services of c1000, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout your membership.
• Be a resident of or legally present in Malaysia when using the platform c1000.
• Not be on an active self-exclusion list from any gambling platform.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of any third party when registering or playing at c1000.
• Never had an account closed by c1000 due to fraud, abuse, or prior breach of terms.

c1000 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time to ensure eligibility compliance. Documents that may be requested include a copy of your Malaysian identity card (MyKad), proof of current address and proof of the payment method used. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension or closure of your account.

Each individual is only permitted to own and operate one (1) account at c1000 at any one time. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment details — are strictly prohibited. Any breach of this rule will result in the closure of all associated accounts and the forfeiture of all credit balances and accumulated winnings.

You are responsible for ensuring that all information provided during registration and throughout your use of the c1000 is accurate, current, and truthful. This includes your full name, email address, phone number, and payment details. Submitting false or misleading information constitutes a serious breach of these Terms.

You are solely responsible for maintaining the confidentiality of your account username and password c1000 yours. Never share your login credentials with anyone. c1000 will never ask for your password via email, phone, or live chat. If you suspect your account has been accessed without authorisation, please contact our support team immediately via live chat or email at [email protected].

c1000 may require you to complete an identity verification process before approving withdrawals or to comply with anti-money laundering (AML) legal requirements. This is standard industry practice and is designed to protect both you and the platform from unauthorised use.

c1000 supports a wide range of Malaysian payment methods for players' convenience. Accepted deposit methods include:

• Touch 'n Go eWallet – Deposits are processed in under 30 seconds.
• DuitNow – Instant transfer via Malaysian bank accounts or e-wallets.
• GrabPay – Hassle-free payments via the Grab app.
• Boost – Malaysia's popular e-wallets.
• ShopeePay – Payment via the Shopee platform.
• FPX (Financial Process Exchange) – Includes Maybank2u, CIMB Clicks and other Malaysian banks participating in FPX.

The minimum deposit is RM20 per transaction. There is no standard maximum deposit limit, though specific limits may apply depending on membership tier, payment method, and KYC requirements. All deposits are processed automatically within the stated timeframe at no additional charge from c1000.

Withdrawals at c1000 processed to the same payment method used for the deposit, subject to our Anti-Money Laundering (AML) policy. Withdrawal processing times are as follows:

Withdrawals requiring additional review (e.g. unusually large winnings or a first withdrawal following KYC) may take longer to process. c1000 reserves the right to request supporting documentation before processing such withdrawals.

Withdrawals cannot be processed if there are any active unresolved bets or unfulfilled bonus wagering requirements outstanding. Please ensure all bonus wagering requirements have been met before submitting a withdrawal request to avoid any delays.

All bonuses, promotions and special offers provided by c1000 subject to the specific terms and conditions stated alongside each offer. General conditions that apply to all bonuses c1000 are as follows:

All bonus credits received must meet the specified wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount received. For example, a RM100 bonus with a 25× wagering requirement means you must place a total of RM2,500 in bets before winnings from that bonus can be withdrawn.

• Welcome Bonus for New Members: Up to RM500 — 25× wagering requirement
• Weekly Reload Bonus: Up to RM200 — 20× wagering requirement
• Live Casino Cashback: 12% of weekly net losses — no wagering requirements
• Weekly Leaderboard: RM15,000 shared — no wagering requirements

c1000 has a sophisticated detection system to identify betting patterns aimed solely at meeting wagering requirements without genuine risk (commonly known as "bonus abuse" or "bonus hunting"). Such activity includes, but is not limited to: placing opposing bets with other players to offset risk, employing low-risk betting strategies designed specifically to drain bonuses, or placing conflicting bets within the same game. c1000 reserves the right to void bonuses and associated winnings if such abuse is detected.

All bonuses have a validity period as stated in the respective offer. Bonuses that are unused or whose wagering requirements are not met within the specified period will expire automatically. Expired bonus credits cannot be recovered under any circumstances.

All games available at c1000 — including slots, live casino (Infinite Blackjack, Live Big Small, Lucky Blackjack), table games, and others — are subject to their respective game rules. The specific rules for each game are available within the game interface itself. General rules applicable to all games at c1000 is:

• All game outcomes are final once a round is completed and cannot be contested unless there is clear evidence of a technical failure.
• In the event of a technical disruption or connection failure during gameplay, c1000 will restore the game state to the last valid state on record according to our server logs.
• Winnings resulting from software bugs, system errors or abnormal technical conditions are void and may not be withdrawn.
• Any attempt to exploit bugs or vulnerabilities in the gaming system c1000 is a serious violation that may result in account closure and legal action.
• The use of automated software (bots), scripts or any third-party tools to play is strictly prohibited.

All players at c1000 are expected to behave responsibly, respectfully, and honestly at all times. The following conduct is strictly prohibited and may result in account suspension or closure:

• Fraud and Deception: Any form of fraud, including the use of false or stolen credit card or payment information, identity document forgery, and any form of financial fraud.
• Money Laundering: Using the platform c1000 for the purposes of money laundering or financing illegal activities is strictly prohibited and will be reported to the relevant authorities.
• Harassment & Abuse: Harassment, threats, racially charged language, or abuse directed at dealers, staff, or other players via the live chat function will not be tolerated.
• Account Sharing: Allowing others to use your account c1000 or using another person's account, is strictly prohibited.
• System Abuse: Exploiting technical errors, using bots or automated software, or colluding with other players to gain an unfair advantage in any game.

You have the right to close your account c1000 at any time by contacting our support team. Prior to closure, all applicable bonus wagering requirements must be fulfilled, and any eligible real-money credit balance may be withdrawn in accordance with our standard withdrawal policy. Bonus credits that have not met the wagering requirements will be automatically forfeited upon account closure.

c1000 reserves the right to suspend or close any player's account without prior notice if there is evidence or reasonable suspicion of a breach of any part of these Terms & Conditions, including but not limited to: fraud, money laundering, bonus abuse, multiple account registration or violations of fair play standards. In such cases, c1000 reserves the right to withhold credit balances while an investigation is in progress.

Accounts that show no login activity or transactions for 12 consecutive months will be considered inactive. c1000 will send an email notice to the registered address before imposing a monthly maintenance fee of RM5 on the credit balance of an inactive account. This fee will continue to be charged until the credit balance reaches zero or the account holder logs back in.

c1000 believes that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We are committed to providing a safe and sustainable environment for all our players. As part of this commitment, we offer a range of responsible gaming tools that you can access directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control how much money you load into the platform.
• Loss Limit: Set the maximum net loss you are willing to accept within a day, week, or month.
• Session Time Limit: Limit the amount of time you spend on the platform c1000 each day to maintain a healthy life balance.
• Time Reminder: Receive periodic notifications reminding you how long you have been playing in your current session.
• Cooling-Off (Temporary Break): Take a break from the platform for 24 hours, 7 days, or 30 days whenever you feel the need.
• Self-Exclusion: Self-exclude completely from the platform c1000 for 6 months, 1 year, or permanently.

If you are concerned about your own gambling habits or those of someone close to you, please visit our Responsible Gaming for further information and support resources. Gambling is for entertainment purposes only — play within your means.

To the extent permitted by applicable Malaysian law, c1000 and its directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the c1000, including but not limited to:

• Financial losses incurred while playing on the platform c1000, as gambling carries inherent risks.
• Service disruptions caused by factors beyond our control, including internet outages, third-party issues, or natural disasters.
• Unauthorised access to your account resulting from your failure to keep your login credentials secure.
• Game outcomes resulting from an unstable internet connection on the player's end.

Maximum liability c1000 to any player under any circumstances is limited to the total net deposits made by that player in the 30 days preceding the date on which the liability claim arose.

c1000 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on this website. The "Last Updated" date at the top of this document will reflect the date of the most recent amendment.

It is your responsibility to review these Terms & Conditions periodically. Your continued use of the platform c1000 after any amendment is published will be considered your acceptance of that amendment. If you do not agree with the revised terms, you must stop using the platform and close your account.

These Terms & Conditions and all disputes arising from them shall be governed and interpreted in accordance with the laws of Malaysia. Any dispute that cannot be resolved amicably between the player and c1000 will be referred to binding arbitration in accordance with arbitration procedures recognised in Malaysia.

As a first step in resolving any dispute, please contact our customer support team c1000 via live chat or email at [email protected]. Our team will endeavour to resolve any issue within 5 business days. A complete record of all gaming sessions and transactions is maintained by c1000 and will be used as evidence in any dispute resolution proceedings.

If you have any questions about these Terms & Conditions, please contact us at [email protected] before using our platform.